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Sales Conditions

Sales Conditions

Last Updated: January 3, 2026

These Sales Conditions apply to all purchases of Praxtify’s services, subscriptions, and products. By making a purchase, you agree to these conditions in addition to our Terms of Service.

1. Subscription Plans and Pricing

Available Plans

Praxtify offers various subscription tiers with different features, limits, and pricing. Current plans include:

  • Starter Plan: Basic automation and AI features
  • Professional Plan: Advanced automation and analytics
  • Enterprise Plan: Full-featured with dedicated support
  • Custom Plans: Tailored solutions for specific needs

Pricing

  • All prices are displayed in USD unless otherwise specified
  • Prices are exclusive of applicable taxes unless stated otherwise
  • We reserve the right to change pricing with 30 days’ notice to existing customers
  • Promotional pricing is subject to specific terms and expiration dates

Billing Cycles

  • Monthly: Billed every month on the subscription date
  • Annual: Billed once per year (typically at discounted rates)
  • Custom: As agreed in enterprise contracts

2. Payment Methods

Payment Processing via Stripe

All payments are processed securely through Stripe, our third-party payment processor.

Accepted Payment Methods

We accept all payment methods supported by Stripe, including but not limited to:

  • Credit Cards: Visa, Mastercard, American Express, Discover
  • Debit Cards: All major debit cards
  • Digital Wallets: Apple Pay, Google Pay
  • Bank Transfers: ACH, SEPA, and other local bank transfer methods
  • Buy Now, Pay Later: Affirm, Klarna, Afterpay (where available)
  • Other Methods: Additional payment methods as made available by Stripe in your region

Payment Authorization

  • You authorize us to charge your selected payment method according to your billing cycle
  • You must maintain valid and current payment information
  • Payment information is securely stored and processed by Stripe
  • We do not store your complete credit card information on our servers

Failed Payments

  • Failed payments may result in immediate service suspension
  • We will attempt to re-process failed payments according to Stripe’s retry logic
  • You will be notified of payment failures via email
  • Continued payment failures may result in account termination

3. Taxes and Additional Charges

Your Tax Responsibility

You are responsible for:

  • All applicable sales taxes, VAT, GST, or other consumption taxes
  • Import duties or customs fees if applicable
  • Bank or payment processing fees from your financial institution
  • Any currency conversion fees

Tax Collection

  • Taxes are calculated and collected by Stripe based on your location
  • Tax rates are determined by applicable local, state, and federal laws
  • Business customers should provide valid tax identification numbers for exemptions

Tax Documentation

  • Invoices will include all applicable tax information
  • Tax receipts are available in your account dashboard
  • Contact billing@praxtify.com for tax-related documentation requests

4. Third-Party Service Costs

CRITICAL: YOU ARE SOLELY RESPONSIBLE FOR ALL THIRD-PARTY INFRASTRUCTURE AND SERVICE COSTS

Separate Third-Party Charges

Your use of Praxtify services will generate separate charges from third-party providers that are NOT included in your Praxtify subscription fee:

Cloud Infrastructure Costs

  • Google Cloud Platform (GCP): Compute, storage, networking charges
  • Amazon Web Services (AWS): EC2, S3, Lambda, and other service fees
  • Microsoft Azure: Virtual machines, databases, storage costs

AI and API Service Costs

  • OpenAI: GPT model API usage fees
  • Anthropic: Claude API usage fees
  • Google AI: Gemini and other AI service charges
  • Other AI Providers: Any additional AI services we integrate

Database and Storage Costs

  • Database hosting charges
  • Data storage fees
  • Backup storage costs
  • Data transfer and egress fees

Additional Third-Party Services

  • Email service provider costs
  • SMS and communication API charges
  • Payment processing fees (charged by Stripe)
  • Any other integrated third-party service fees

Cost Management Responsibility

  • You must monitor your third-party service usage independently
  • You must set up billing alerts with your cloud and API providers
  • You are responsible for all charges incurred on third-party platforms
  • We provide usage estimates but cannot guarantee final third-party costs
  • We are NOT liable for unexpected or excessive third-party charges

Understanding Your Total Costs

Your Total Monthly Cost = Praxtify Subscription Fee + All Third-Party Service Costs

Example breakdown:

  • Praxtify Professional Plan: $499/month
  • Google Cloud costs: $150/month (varies by usage)
  • OpenAI API costs: $200/month (varies by usage)
  • Total: ~$849/month

Third-Party Billing

  • Third-party providers bill you directly or through your configured payment methods
  • We do not receive or process third-party service payments
  • Review each provider’s billing terms and policies independently

See our Disclaimer for complete information on third-party cost responsibilities.

5. Free Trials and Promotional Offers

Free Trial Terms

  • Free trials are available for new customers only (one per customer/organization)
  • Trial duration and features are specified at signup (typically 7-14 days)
  • Credit card required to start trial (processed via Stripe)
  • You can cancel anytime during the trial period without charge
  • If not canceled, trial automatically converts to paid subscription
  • Third-party costs still apply during free trials

Promotional Offers

  • Promotional pricing is subject to specific terms and conditions
  • Discounts apply only to Praxtify subscription fees, not third-party costs
  • Promotional periods are clearly specified at time of offer
  • Offers cannot be combined unless explicitly stated
  • We reserve the right to verify eligibility and prevent abuse

Promotional Code Usage

  • Enter promotional codes at checkout
  • Codes are case-sensitive and must be entered exactly
  • Expired or invalid codes will not be accepted
  • One promotional code per purchase unless specified

6. Upgrades, Downgrades, and Plan Changes

Plan Upgrades

  • Upgrade your plan at any time through your account dashboard
  • Prorated charges for the remainder of the current billing cycle
  • New plan features are available immediately
  • Higher usage limits apply immediately

Plan Downgrades

  • Downgrade requests processed at the end of current billing period
  • No refunds for the difference during the current period
  • Feature access may be restricted immediately or at period end
  • Data exceeding new plan limits must be managed before downgrade

Plan Change Billing

  • Charges processed through Stripe automatically
  • Prorated credits applied to next invoice where applicable
  • Email confirmation sent for all plan changes

Add-Ons and Extensions

  • Additional features, capacity, or services available for purchase
  • Add-ons billed separately according to their own terms
  • Some add-ons require specific base subscription plans
  • Add-on cancellation terms vary by service

7. Refund Policy

General Refund Policy

ALL SUBSCRIPTION FEES ARE NON-REFUNDABLE EXCEPT AS SPECIFIED BELOW OR REQUIRED BY LAW

14-Day Money-Back Guarantee (New Annual Subscriptions Only)

We offer a 14-day money-back guarantee for first-time annual subscription purchases:

  • Must be requested within 14 days of initial purchase
  • Applies to annual subscription fees only
  • Does NOT include:
    • Monthly subscriptions
    • Subscription renewals (annual or monthly)
    • Third-party infrastructure or API costs
    • Setup, onboarding, or consulting fees
    • Add-ons or extensions
    • Custom development work

Service Failure Refunds

  • Prorated refund for verified service outages exceeding our service commitment
  • Must be claimed within 30 days of the incident
  • Requires documentation of the outage impact
  • Does not apply to third-party service failures

Non-Refundable Items

  • Monthly subscription fees (all circumstances)
  • Renewal fees (annual or monthly)
  • Setup or onboarding fees
  • Third-party service costs (cloud, AI APIs, etc.)
  • Consulting or custom development work
  • Training or support packages
  • Add-ons or extensions
  • Charges older than 60 days

Refund Request Process

  1. Email billing@praxtify.com with your refund request
  2. Include order number, account email, and detailed reason
  3. Provide supporting documentation if applicable
  4. We will review and respond within 5 business days
  5. Approved refunds are processed via Stripe within 7-10 business days
  6. Refunds are issued to the original payment method used

Important Notes

  • Account access terminates upon refund approval
  • Refunds are processed in the original currency
  • Bank processing times vary (typically 5-10 business days)
  • Stripe processing fees are non-refundable

8. Renewals and Cancellations

Automatic Renewal

  • All subscriptions automatically renew unless canceled
  • You will be charged at the then-current subscription rate
  • Renewal processed via Stripe on the renewal date
  • Email notification sent 7 days before renewal (for annual plans)
  • Email notification sent 3 days before renewal (for monthly plans)
  • You authorize recurring charges to your payment method

Price Changes at Renewal

  • We will notify you at least 30 days before any price increase
  • Notification sent to your account email address
  • You may cancel before renewal to avoid new pricing
  • Existing billing cycle honored at original price

Cancellation Process

To cancel your subscription:

Option 1 – Self-Service:

  1. Log into your account dashboard
  2. Navigate to “Billing & Subscription”
  3. Click “Cancel Subscription”
  4. Follow the cancellation confirmation steps

Option 2 – Email Request:

  1. Email billing@praxtify.com or support@praxtify.com
  2. Include your account email and reason for cancellation
  3. We will process within 1 business day

Cancellation Terms

  • Must cancel before the renewal date to avoid next charge
  • Cancellation is effective at the end of the current billing period
  • Access to services continues until the end of paid period
  • No refunds for partial periods (except as specified in Refund Policy)
  • Data may be deleted according to our data retention policy
  • No cancellation fees (service continues until period end)

Post-Cancellation Data Access

  • You have 30 days after cancellation to export your data
  • After 30 days, data may be permanently deleted
  • Certain data may be retained for legal/compliance purposes
  • See our Privacy Policy for data retention details

Reactivation

  • Canceled accounts can be reactivated anytime
  • Reactivation starts a new billing cycle immediately
  • Previous promotional pricing may no longer be available
  • Data restoration depends on time since cancellation

9. Enterprise and Custom Agreements

Custom Enterprise Terms

Enterprise customers may have:

  • Custom pricing and payment terms
  • Negotiated annual or multi-year contracts
  • Custom payment schedules (quarterly, annual prepayment)
  • Specific service level agreements (SLAs)
  • Dedicated account management and support
  • Custom invoicing arrangements

Minimum Commitment Periods

  • Enterprise agreements may include minimum commitment terms
  • Early termination may incur termination fees
  • Termination fees specified in individual contracts
  • Custom agreements supersede standard sales conditions

Contract Negotiation

Contact enterprise@praxtify.com for:

  • Volume discounts
  • Custom feature development
  • White-label solutions
  • Multi-year agreements
  • Custom SLAs and support arrangements

10. Invoicing and Payment Records

Invoice Delivery

  • Invoices generated automatically by Stripe
  • Sent via email to the billing contact address
  • Available for download in your account dashboard
  • Include all subscription fees and applicable taxes

Invoice Contents

  • Subscription plan details
  • Billing period
  • Amount charged
  • Payment method used (last 4 digits)
  • Tax breakdown
  • Transaction ID

Payment Terms

Standard Subscriptions (Stripe Automatic Billing)

  • Payment due immediately upon subscription or renewal
  • Automatically charged to payment method on file
  • Failed payments result in immediate service restriction

Enterprise Invoicing (Net 30)

  • Available for approved enterprise customers only
  • Payment due within 30 days of invoice date
  • Late payments subject to 1.5% monthly interest (18% annual)
  • Overdue accounts suspended after 15 days past due
  • Collection fees apply to accounts 60+ days overdue

Historical Records

  • All transaction history available in account dashboard
  • Download invoices anytime as PDF
  • Records maintained for 7 years for tax purposes
  • Contact billing@praxtify.com for assistance

Billing Corrections

  • Report errors within 30 days of invoice date
  • Email billing@praxtify.com with invoice number and issue description
  • We will investigate and respond within 5 business days
  • Corrections processed via Stripe credit or refund

11. Service Credits

When Credits Apply

We may issue service credits for:

  • Extended service outages caused by our infrastructure (not third-party)
  • Billing errors in our favor
  • As compensation specified in enterprise SLAs
  • Promotional campaigns or goodwill gestures

Credit Terms

  • Credits apply to future Praxtify subscription charges only
  • Credits do not apply to third-party service costs
  • Credits cannot be redeemed for cash
  • Credits expire if account is terminated or after 12 months
  • Credits are non-transferable between accounts
  • Credits appear in your account dashboard

Credit Application

  • Automatically applied to next invoice
  • Processed through Stripe billing system
  • Email notification sent when credits are issued
  • Contact billing@praxtify.com with questions

12. Chargebacks and Payment Disputes

Dispute Resolution First

IMPORTANT: If you have a billing dispute, contact us FIRST before initiating a chargeback:

  1. Email billing@praxtify.com immediately
  2. Provide detailed explanation and supporting documentation
  3. Include transaction ID, invoice number, or order details
  4. We will investigate and respond within 3-5 business days
  5. Most issues can be resolved quickly through direct communication

Chargeback Consequences

Filing a chargeback without contacting us first may result in:

  • Immediate suspension of all service access
  • Permanent account termination
  • Ban from future service use
  • Legal action to recover fees, costs, and damages
  • Reporting to credit agencies (where applicable)
  • Additional chargeback processing fees

Legitimate Chargeback Reasons

Valid reasons for chargebacks:

  • Unauthorized use of your payment method
  • Duplicate charges for the same service
  • We are unresponsive to dispute resolution attempts

Chargeback Process

  • Chargebacks are handled through Stripe and your card issuer
  • We provide documentation to Stripe for all disputes
  • Resolution typically takes 30-90 days
  • If chargeback is found invalid, your account remains terminated

13. Stripe Payment Processing

Third-Party Processor

  • All payments processed by Stripe, Inc.
  • Stripe is PCI-DSS Level 1 certified
  • Your payment data is encrypted and secure
  • We do not store complete credit card information

Stripe’s Role

  • Payment authorization and processing
  • Fraud detection and prevention
  • Secure storage of payment methods
  • Recurring billing management
  • Refund processing

Stripe Fees

  • Stripe charges processing fees (typically 2.9% + $0.30 per transaction)
  • These fees are included in our pricing
  • You are not charged additional fees for using Stripe

Your Stripe Account

  • You do not need a Stripe account to make payments
  • Stripe securely processes guest checkout transactions
  • Payment methods are tokenized for security

Stripe Terms

By making a payment, you also agree to:

14. Modifications to Sales Conditions

Right to Modify

We reserve the right to update these Sales Conditions at any time.

Notification of Changes

Changes will be communicated via:

  • Updated terms posted on our website with new “Last Updated” date
  • Email notification to all active subscribers
  • Notice displayed in account dashboard
  • Minimum 30 days’ notice for material changes affecting existing customers

Acceptance of Changes

  • Existing subscriptions governed by terms at time of purchase
  • Renewals subject to current terms unless grandfathered
  • Continued use after notification constitutes acceptance
  • You may cancel before renewal if you disagree with new terms

15. Limitation of Liability for Sales

Maximum Liability

Our total liability for any claims related to purchases, billing, or payments shall not exceed the total amount you paid to Praxtify in the 12 months preceding the claim.

Exclusions

We are not liable for:

  • Third-party service costs or charges
  • Stripe processing errors or delays
  • Bank or payment method issues
  • Currency conversion losses
  • Tax assessment errors by tax authorities
  • Indirect, consequential, or punitive damages

See our complete Disclaimer and Terms of Service for full liability limitations.

16. Contact Information for Sales and Billing

For questions, issues, or assistance regarding purchases, billing, payments, or sales conditions:

Response Times

  • Billing inquiries: 1-2 business days
  • General support: 24-48 hours
  • Enterprise customers: Per SLA agreement

17. Related Documents

Please review these important documents:

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