Shipping & Returns Policy
Explains shipping regions, delivery times, shipping and customs fees, the right of withdrawal, the return process and refunds for robots and Academy kits.
Scope
This policy applies to the physical products you buy in our store, namely robots and Academy kits. For Academy courses and subscriptions, the rules in the Distance Sales Agreement apply.
Shipping regions
The countries we can ship to are listed on the checkout page. We do not ship to sanctioned countries and regions.
Processing and delivery time
Orders are handed to the carrier within the time shown on the product page and in the order summary after payment is confirmed. We email you the tracking number once the order ships. In any case, delivery takes place no later than 30 days after the order date. If we learn that we will exceed this period, we will tell you right away and, if you wish, refund the full amount you paid.
Shipping fee
The shipping fee is shown separately on the checkout page and in the order summary.
Customs, taxes and duties
For international shipments, import duties, VAT and customs handling fees of the destination country are paid by the buyer unless they were collected at checkout. If a shipment returns to us because you refuse to pay these charges, we refund the product price. The shipping and customs costs of returning the shipment to us are deducted from the refund.
Checking your delivery
Please check the package when you receive it. If it is damaged, ask the carrier to record the damage or take photos. Report transport damage you notice after delivery to us with photos, if possible within 3 days. This helps us pass the claim to the carrier in time and does not limit your statutory rights.
Address errors and undeliverable shipments
If a shipment returns to us because of a wrong or incomplete address, or because it was not collected within the carrier's holding period, we will contact you. If you want it sent again, you pay the reshipping fee. If you prefer to cancel the order, we refund the remaining amount after deducting the return shipping cost.
Right of withdrawal and return process
If you are a consumer, you may withdraw within 14 days of receiving the product without giving a reason.
- Email your withdrawal notice with your order number to support@praxtify.com. You can use the model text below.
- We send you the return address and, where available, details of our contracted carrier.
- Ship the product no later than 10 days after your notice, or within 14 days if you live in the European Union.
Return shipping cost: For consumers living in Türkiye, returns are free when sent with the contracted carrier we specify. In other countries, the buyer pays the return shipping cost. For defective, damaged or wrongly shipped products, we always cover the return shipping cost.
Condition of returned products
Send the product with all parts, accessories and the manual, in its original box if possible, and packed so that it is not damaged in transit. To the extent permitted by applicable law, we may deduct from the refund any loss in value caused by handling the product beyond what is necessary to examine it. Examples include soldering, cutting or gluing kit parts and impact or liquid damage to robots.
Refunds
Within 14 days of receiving your withdrawal notice, we refund the amount you paid, including the product price and standard shipping fee, using the payment method you used. For consumers living outside Türkiye, we may withhold the refund until we have received the product or proof that you have sent it. If you chose a non-standard option such as express shipping, the difference is not refunded. How long the refund takes to appear in your account depends on your bank.
Defective, damaged or wrong products
If a product arrives defective, damaged or different from your order, email support@praxtify.com with photos. After reviewing it, we repair, replace or refund the product as you choose. In this case we cover all shipping costs and your statutory rights remain unaffected.
Academy courses and subscriptions
Academy courses and subscriptions are digital services. If you agreed that the service should start immediately, no refund is given once access has been granted. Subscription cancellations take effect at the end of the billing period and no refunds are given for periods that have already started. Incorrect or duplicate charges and cases where we cannot provide the service for reasons on our side are excluded from this rule, and we refund the amount concerned.
Model withdrawal notice
To: Praxtify LLC, support@praxtify.com
I hereby withdraw from the sales agreement for the following products.
Order number, order date and delivery date. Name, address and date.
Contact
For any questions about shipping and returns, write to support@praxtify.com.