This Acceptable Use Policy sets out the rules you follow when using Praxtify and forms an integral part of the Terms of Use. The rules protect you and your buyers, and keep us compliant with the terms of the channel providers (Meta, email providers).
1. General Rules
You may not use Praxtify to:
- Carry out unlawful, deceptive, fraudulent or infringing activity.
- Distribute malware, run phishing campaigns or impersonate others.
- Attempt to circumvent the security of our systems, reverse engineer them or evade rate limits.
- Resell the service or present it as your own product (unless white-label rights have been granted separately).
2. Commercial Messaging and Cold Email
For cold email and campaign sending:
- You do not send commercial messages without the recipient's consent or another valid legal basis. The burden of proving that basis is yours.
- Sending to recipients in Türkiye falls under Law No. 6563 and İYS; registering consents with İYS and honouring opt-outs within three business days is your responsibility.
- GDPR/PECR apply to recipients in the EEA and the United Kingdom; CAN-SPAM applies in the United States.
- Every message carries a truthful sender identity, a valid postal address and a one-click way to opt out.
- Sending to purchased, scraped or unsourced lists is prohibited.
- A recipient who has opted out is not contacted again.
Sending in breach of these rules is grounds for suspension, and you remain responsible for any damage to your own domain reputation.
3. Messaging Channels (Meta)
When you use WhatsApp, Instagram or Messenger, Meta's WhatsApp Business Terms, Messaging Policies and Commerce Policy apply:
- Obtaining opt-in from the recipient is your responsibility, and you keep the record.
- Prohibited products and services (as listed in the Commerce Policy) may not be promoted.
- Meta may restrict or disable numbers whose quality rating drops; that decision is Meta's.
- Details and fees: Messaging Channels Terms.
4. Using AI Output
- Generated replies, summaries and quotes are suggestions; you are responsible for their accuracy before they reach a buyer.
- You may not present AI output deceptively as human-written, and you disclose the use of automated systems where the law requires it.
- You communicate price, delivery and compliance commitments only after verifying them.
- Prompts aimed at misusing the models (bypassing safety filters, generating unlawful content) are prohibited.
5. Export Control and Sanctions
Praxtify is a US company; US export control (EAR) and sanctions (OFAC) rules apply, as do the other sanctions regimes binding on you. You undertake that:
- You will not deal with listed parties. The principal lists to screen against: on the US side, OFAC's sanctions lists (the SDN List and the Consolidated List) and the export control lists (BIS Entity List, Denied Persons List, Unverified List, Military End User List, and the State Department's Debarred List); plus the UN Security Council, European Union and UK (OFSI) consolidated lists, and any national list binding on you — in Türkiye, asset freeze decisions under Law No. 6415.
- You will not deal with comprehensively sanctioned places. As of today, comprehensive US sanctions apply to Cuba, Iran and North Korea, and to the occupied "Covered Regions" of Ukraine (Crimea, Donetsk, Luhansk, and any further regions designated by the US Treasury). ⚠️ Syria is no longer comprehensively sanctioned (E.O. 14312, effective 1 July 2025; the Caesar Act was repealed on 18 December 2025), although targeted Syria-related sanctions and export controls remain.
- Russia and Belarus are not under a comprehensive embargo but are subject to broad sectoral prohibitions, price caps and listed parties; assess each dealing with them separately.
- Obtaining any licence required to export controlled goods, software and technology is your responsibility. Praxtify does not provide party screening or export licensing services on your behalf.
- ⚠️ Lists and programs change frequently. The summary above is for information; what binds is the lists and regulations published by the relevant authorities at the time. Keeping up with them is part of your compliance duty.
- If we identify a breach, we may suspend the account without notice.
6. Data and Privacy
- You upload buyer data only for purposes for which you have a legal basis, and you owe the transparency duty to those buyers.
- You do not upload special categories of personal data (health, biometrics, beliefs and the like); Praxtify is not designed for them.
- You do not type sensitive details such as payment card numbers or national ID numbers into free-text fields.
7. Fair Use
Quotas and credits are defined by your plan. Abusing quotas with automation, using one account for several businesses, or sharing seats falls outside fair use.
8. Reporting and Consequences
Report suspected abuse to legal@praxtify.com. In case of breach we may remove content, restrict a feature, suspend the account or terminate the agreement. For serious or repeated breaches we may act without prior notice.